BALLET OF LIGHTS
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (https://feverup.com) prior to arriving at the event.
Is there an age requirement for the event?
All guests must be 5 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance.
Can I leave the concert room during the performance?
Out of respect for the dancers and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the show starts in order to be assigned a seat within your purchased zone. The show will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the dancers’ performance and the experience of the audience, you will not be allowed to enter the show.
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Can I sit together with friends?
All tickets have allocated seating. To ensure you are seated together with friends and family, these tickets will need to be purchased in one transaction.
We do recommend you arrive early to get comfortable!
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
